Our Role

By allowing Losagi to become your partner in your search for the right cover, at the right price, with the right insurer, we will all your expectations, and more as your consultants.

Insurance Needs Analysis (INA)

Losagi carry out insurance needs analysis aimed at:

1. Analyzing your present and future insurance needs.
2. Identifying any gaps that could expose you to uninsured risks or average clause application.
3. Provide you with tentative insurance solutions and taking into consideration your budget.

Brokerage

Losagi will procure insurance policies on your behalf from specified and all reputable underwriters. Our duty to you shall be obedience, care and skill, good faith, accountability and advisory. We shall:

1. Search for the best insurer to underwrite the policy, and we shall negotiate for the best price possible.
2. Interpret the terms of any policy that we have introduced to you, and apply them to your individual situation and explain any aspects of that policy which you may be uncertain about.
3. Maintain complete and accurate records of all transactions, including noting the key points of the advise given and / or a brief description of the action taken by Losagi in each interaction.
4. Facilitate and nurture a cordial relationship between yourselves and the underwriters.
5. Process and negotiate your claims for you (where applicable), and seek expeditious settlement of the same, keeping you abreast of all developments.
6. Make all reasonable efforts to resolve any problems that you may experience in your dealings with the underwriter promptly and efficiency.
7. Advise and assist you to understand the impact and relevance of any proposed or actual changes in the terms and conditions of any existing policy

Service

During the continuum of our business relationship, we will:

1. Exercise the highest possible degree of care and skill as we handle all your insurance business.
2. Keep your interests as the insured paramount, above our own interests as your brokers.
3. Reply to all correspondence (e-mail,fax or letter ) without unnecessary delay and within no more than 3 working days of the date from which such correspondence was received by Losagi.
4. Handle all our transactions at our disposal from third parties, unless with your prior instruction.
5. Make a courtesy call on you, at least once within the cover period, to discuss any matter arising on your existing or future insurance needs.
6. Keep you informed of developments in the insurance industry by either forwarding relevant e-mail, bronchures, inviting you to seminars and workshops organized by underwriters, or Losagi.
7. In the period of our absence from work for any reason, we shall make reasonable efforts to inform you such absence and provide any necessary contact person responsible for sercing your business.

Without prejudice to the above, we will honour our contract with the underwriter(s), recognize the legal Principals of Insurance, and subordinate ourselves to the statutes of the Insurance Act.